FAQS

If you have any questions or concerns outside our normal opening hours, please email info@hmz.nl or fill in the contact form under contact. We will respond to your question as soon as possible.

HMZ regularly sends out newsletters with information on (temporary) promotions, new articles and price changes, among other things. If you would like to be kept informed, please send an e-mail to marketing@hmz.nl and we will put you on the mailing list.

Under ‘Register as a new customer’, enter your details online and you will then receive an e-mail from us asking you to agree to our terms and conditions. After this agreement, we will create an account for you and send you the login details by e-mail.

Yes, we can create multiple login codes for 1 customer number. The shopping cart is shared. Please contact our customer service via +31 71 581 07 66 or via info@hmz.nl.

You can click on forgot password at the login screen. If you enter your username you will receive a link by e-mail to create a new password. Your username is your customer number.

Please contact our Customer Service by telephone +31 (0) 71 581 0766, by email verkoop@hmz.nl or via the contact form on this site.

To order in our webshop you need to have an account. You can request this via the new customerform, which you can find at the top of the homepage under the sign up tab. If you leave your details here, you will receive an e-mail with the request to agree to our terms of delivery. If we have received this from you by e-mail, we will create an account for you and you will receive your login details by e-mail.

We do not have a minimum order quantity, you can order as many pieces you need. For orders with a value below € 250.- ex VAT, we charge € 7.95 freight costs for shipments within the Netherlands.

You can see the available stock once you have logged in. Make sure you check your order confirmation for the expected shipping dates.

All orders placed before 3:30 PM in our webshop will be delivered (if in stock) the next working day within the Netherlands.

Yes, if you are logged in, you can find this on your account page. Here you can find everything about your orders, deliveries, invoices, etc. You can also adjust your data here.

All orders above € 300,- (ex. VAT) delivered in the Netherlands include shipping costs, so there are no extra charges. For orders under € 300 (ex. VAT), you pay € 8.45 for deliveries within the Netherlands. All freight costs can be downloaded here.

Your order will be delivered by GLS

After shipment from our warehouse, you will receive an email from GLS containing the Real Time Track&Trace link. This shows (in a small time frame) when the driver will deliver the package. With the (free) FlexDelivery service, an appointment can be made for, for example, a different date or deposit permission.In the evening that your order has been shipped, the package can be traced via shipments (via my account). We will also send the invoice by e-mail with this tracking code with which you can trace your order at GLS.

No, once your order is in the process, we can not change anything anymore.

The order can be picked up between 09:00 and 16:00 (at the back of the building).

You can request a return on the website under the customer portal under RETURNS. We will send you the return form by e-mail within one working day. Print it out, add it to the box and send back the goods at your own expense. As soon as we have received the return, you will receive a credit note within a few working days in the same way as you receive the invoices.  Items must be in their original packaging and unprocessed.

If you return something, shipping costs are at your own expense. In addition, for returns we are obliged to deduct 12.5% of the amount to be credited from the credit note with a minimum of € 6.50.
Of course, this does not apply to incorrect deliveries.

Items can be returned up to 15 days after ordering. This is only possible if items are in their original packaging and unprocessed.

Send an e-mail to verkoop@hmz.nl with the subject ‘incorrect delivery’ and state the items that arrived incorrectly.

If you have any further questions, our customer service team can also be reached by phone during office hours on +31 (0)71 5810766. You can also start a chat via the HMZ chat on this website.

When completing your order in the webshop, you can select the Ideal, PayPal or Bancontact payment condition.

You can find this after logging in at the bottom of the web page in my profile under my invoices.

You can see this after logging in at the bottom of the webpage in my profile under my invoices. The invoices that are colored green are the invoices already paid. The red colored invoices are the outstanding invoices. If you would like a complete overview,  please contact administratie@hmz.nl.

You can find the packing slip of your order after logging in at the bottom of the webpage in my profile under my shipments.

In your account after log in at your sent weborders under the tab actions you can find the EAN-codes of all the items that you have ordered.

After logging in under the tab marketing - downloads - you will find a file with the EAN-codes of the complete collection. 

After logging in under the tab marketing - downloads - you can find zipfiles with low-resolution images. If you need images in high resolution or if you have any other questions regarding images, please send an email marketing@hmz.nl.

We have a browsing catalogue of both The Choice and all our other catalogues. All links are conveniently arranged in one document, this pdf can also be downloaded under Customer Service. If you have any questions, please send an e-mail to marketing@hmz.nl.

The Choice can be ordered on the website under Marketing - Marketing materials. Contact marketing@hmz.nl if you want hard copies of the brochures listed under Marketing - Downloads - catalogs.

After logging in under the tab marketing - downloads - you will find our current price list as a PDF file and excle file.